| I’d like to change personal information. | After having logged in, go to [MY PAGE] on the top menu bar, here you can change every piece of information except your ID and e-mail account which you provided at the time of membership registration. Change of ID is only possible after termination of the current membership then followed by acquiring a new membership account. Please be advised that all the previous ordering details will be deleted in case of membership termination. |
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| I forgot my ID and password. | If you go to [LOG IN] on the top menu bar, there’s a <Finding ID/Password> function where you can search them by keying in your name and email address provided at the time of initial membership registration. In case of losing the Password, an URL address will be sent to your email to change Password information. |
| How can I pay for the order? | If ordered overseas, you can pay via PayPal credit card. |
| Items that I placed on the shopping cart have disappeared. | The items placed on the shopping cart will be there for up to 3 days. In case you can’t remember what you’ve put on the shopping cart after 3 days, you can search them on the Search Box in the top right hand corner. A mere description of model or color of what you’re looking for will show you a whole list of related items for your easy review. |
| I’ve failed to pay for the orders. | In case of no payment after 3 days (including weekends and holidays) from the order placement, the concerned order will be automatically cancelled. If you want to order again after the cancellation, you have to do from scratch. |
| How much is the delivery cost? | It depends on EMS delivery cost, exchange rate and geographical regions. Countries or areas where the EMS delivery service is available are as follows (in the Alphabetical order): Albania, Algeria, Argentina, Armenia, Australia, Austria, Azerbaijan, Bahrain, Bangladesh, Belarus, Belgium, Bhutan, Bosnia & Herzegovina, Botswana, Brazil, Brunei, Bulgaria, Cambodia, Canada, Chile, China, Costa Rica, Croatia, Cuba, Czech Republic, Cyprus, Denmark, Djibouti, Dominican Republic, , Ecuador, Egypt, Eritrea, Estonia, Ethiopia, Fiji, Finland, France, Germany, Greece, Hong Kong, Hungary, India, Indonesia, Iran, Ireland, Israel, Japan, Jordan, Kazakhstan, Kenya, Laos, Latvia, Lesotho, Luxemburg, Macao, Macedonia, Malaysia, Maldives, Mauritius, Mexico, Mongolia, Morocco, Mozambique, Myanmar, Nepal, New Zealand, Nigeria, Norway, Oman, Pakistan, Panama, Peru, Poland, Portugal, Qatar, Romania, Russia, Rwanda, Saudi Arabia, Slovakia, Slovenia, Spain, Sri Lanka, Sweden, Swiss, Taiwan, Tanzania, Thailand, The Netherlands, The Netherlands Antilles, The Philippines, Tunisia, Turkey, U.A.E., U.K., Ukraine, U.S.A., Uzbekistan, Vietnam, Zambia |
| I’m curious about delivery period and delivery method. | Delivery will start via EMS one day after confirmation of the payment. The delivery turn-around-time depends on local and overseas post offices; for the latest update on delivery status, please check the ordering page. |
| I’d like to change delivery address. | Before confirmation of the payment, change of delivery address can be made at [My Page]’s ordering detail information. After the payment has been confirmed, any such change request should be made to the HQs (email: 617@617.co.kr ; phone: +81-(2)-3443-4340) as the delivery is now in process. |
| Delivery has yet to arrive. Has it returned? | As 617 delivery is made via EMS, it’s very important to give a correct address and telephone number. If the un-delivery and return is caused by wrong address or telephone number, you should understand that any extra cost related to the re-delivery shall be borne by you, the customer |
| Is overseas delivery possible? | Yes, it’s possible. For an overseas delivery, first select overseas>country in the delivery information and then write down name, mailing address, & telephone number of the addressee in English. The total cost will include the EMS delivery charge and the delivery starts off following day of the 1 p.m. payment confirmation check time. |
| I’d like to cancel the order. | In case of payment via credit card, just go to [Order Cancellation], but it’ll take about one or two days to process the cancellation by the credit card company. You can confirm the requested order cancellation at [Order/Delivery Inquiry] by checking the cancellation approval. If the approval takes long, please contact the HQs (email: 617@617.co.kr ; telephone: +82-(2)3443-0039) If cancellation is made after the delivery has started, you should receive the delivery and then ask for refund by sending it onto us at your own expense as it’s regarded as customer’s change of mind after purchase has been completed. |
| The placed order has yet to be delivered and I’d like to change the order items. | Any customer order is automatically linked with the inventory system of the online shop, so it’s impossible to change or partially cancel already-ordered items. It’s quite cumbersome but there’s no other way but cancel the whole order and do the re-order. |
| Different items have been delivered. | First of all, we’re extremely sorry to have made an incorrect delivery. If you let us know the delivery of different items on the one on one message board, we’ll immediately work on sending the right items as soon as confirming the information. The incorrectly-delivered items should be sent to us via EMS with us 617 picking up the delivery charge at delivery. |
| Is refund possible? | Refund is possible during the 14-day period after the delivery has been made. Please be advised that any defected items attributable to the customer aren’t subject to exchange or refund. Please take an utmost care for fragile items like eye wares or sun glasses to avoid any damage during the return process. In case any gift items come in with the order, these gift items also have to be sent along with the ordered items for exchange or refund. When you return the ordered item, please write down the reason for return/refund on the original invoice and send them to us via EMS. Any delivery cost regarding sending refund-request item under the change of customer’s mind should be borne by the customer him/herself. Customers also have to pick up any delivery cost related to exchange of different item or color of the same item. Herewith, we make it clear that the same item exchange service is available one time only. |
| What’s the operation hour of Online Shop Customer Centre? | The HQ runs during week days (Monday ~ Friday) from 10 a.m. to 6 p.m. by KST. So, no phone inquiries are answered during weekends and holidays. However, you can leave message on the online 1 on 1 Q&A message boards off business hours; they’ll be responded the moment service staff is available in the order of inquiry arrival time. |
| Is after-sale service available for the purchased items? | Depending on the merchandise, A/S or exchange service is available. Any such service can be entailed with extra cost depending on the purchase period or merchandise status; so, please first contact with 617 HQ before making any such request. |
| I’d like to buy a large amount of merchandise; is there a volume discount? | For any such request, please contact with a responsible person at the HQs (email: 617@617.co.kr; telephone: +82-(2)3443-4340). The terms of purchase can be different based on the quantity and country or region. |
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